Consulting

Transform Underperforming Communities with Avan Senior Living Consulting

Are certain properties in your senior housing portfolio draining resources and hindering overall growth? Avan Consulting specializes in revitalizing underperforming communities, turning challenges into opportunities for success.

We offer a comprehensive suite of solutions designed to enhance performance and drive sustainable results. Our expertise spans regulatory compliance, clinical systems development, and labor management, helping you reduce reliance on agency staffing and streamline day-to-day operations for efficiency and cost savings.

Boost Occupancy and Maximize Market Potential
A key component of our approach is occupancy growth. In partnership with Strategic Digital Systems, we implement proven strategies for lead generation, eliminate barriers to move-ins, and create distinctive market positioning. By optimizing CRM platforms, crafting high-impact marketing materials, and training sales teams, we ensure your staff is equipped to convert leads into satisfied residents. Our dedicated team provides hands-on support to elevate your occupancy rates and refine the customer experience.

Optimize Finances and Facility Operations
We conduct detailed financial analyses to uncover opportunities for ancillary revenue and implement expense management strategies. Our expertise in plant operations addresses deferred maintenance, CapEx planning, and creative repurposing of spaces to unlock new income streams and boost your competitive edge.

Holistic Operational Excellence
Beyond operational turnaround, our services extend to culinary programs, human resources, talent acquisition, life enrichment, memory care, and workers’ compensation management. By optimizing every facet of your community, we help you achieve long-term success and operational excellence.

Let Avan Senior Living be your partner in transforming struggling properties into thriving communities. Together, we’ll build a foundation for growth, profitability, and exceptional resident experiences.

Operations

  • Our Operational Efficiency Improvement service is dedicated to transforming the operational backbone of your senior living community. We conduct a thorough analysis of your existing workflows, processes, and staff utilization to identify inefficiencies and areas for enhancement.

    Our approach involves a comprehensive evaluation of every operational facet, from daily routines and administrative tasks to resident care protocols and resource management. We leverage industry best practices and data-driven insights to streamline processes, optimize staff roles, and implement innovative solutions that reduce costs and improve overall performance.

    By focusing on refining operational workflows, we enhance the efficiency of your community’s operations, ensuring that resources are utilized effectively and that every aspect of your service delivery is aligned with best practices. Our goal is to not only cut operational costs but also elevate the quality of care and resident satisfaction.

    With our expertise, you’ll achieve a more efficient, cost-effective operation that drives better outcomes for both your residents and your bottom line. We provide ongoing support and recommendations to sustain improvements and adapt to evolving needs in the senior living industry.

  • Our Financial Management service provides expert guidance on budgeting, financial planning, and cost control to ensure the long-term financial health and sustainability of your senior living community. We offer a strategic approach to managing your facility's finances, helping you navigate complex financial landscapes with confidence and precision.

    We start by conducting a thorough analysis of your current financial practices, including budgeting processes, revenue streams, and expenditure patterns. Based on this assessment, we develop customized financial plans that align with your community’s goals and operational needs. Our services include crafting detailed budgets, forecasting future financial scenarios, and implementing effective cost control measures to optimize resource allocation and minimize waste.

    Our team also provides ongoing financial monitoring and reporting, offering actionable insights and recommendations to help you make informed decisions and address potential financial challenges proactively. By focusing on strategic financial management, we help you enhance profitability, maintain fiscal responsibility, and ensure the sustainability of your operations. With our expertise in financial management, you gain the tools and knowledge necessary to drive financial stability, support growth initiatives, and secure the ongoing success of your senior living community.

  • Our Facility Management service is dedicated to optimizing the operations of your senior living community by focusing on maintenance, safety protocols, and environmental enhancements. We provide a thorough assessment of your facility’s current operations to identify areas for improvement and implement strategic solutions that enhance functionality and resident satisfaction.

    We begin with a comprehensive evaluation of your facility’s maintenance practices, safety protocols, and overall environment. This includes reviewing current maintenance schedules, inspecting safety procedures, and assessing the quality of environmental conditions. Our goal is to ensure that your facility operates smoothly, remains compliant with safety regulations, and provides a comfortable and welcoming environment for residents.

    Our service involves developing and implementing best practices for routine maintenance, emergency preparedness, and safety compliance. We also recommend and facilitate environmental enhancements that improve aesthetic appeal, energy efficiency, and overall resident well-being. This may include upgrades to building systems, improvements in common areas, and the adoption of green practices.

    Additionally, we offer ongoing support and monitoring to ensure that implemented strategies continue to meet high standards and adapt to evolving needs. By focusing on facility management, we help you create a safe, well-maintained, and enjoyable living environment that supports the well-being of your residents and enhances the operational efficiency of your community.

  • Our Resident Experience Improvement service elevates the quality of life for residents in your senior living community by implementing strategies that enhance overall satisfaction and engagement. We focus on creating a vibrant, personalized living environment through tailored activities, enhanced amenities, and individualized care.

    We start by conducting a thorough assessment of your current resident experience, including feedback on activities, amenities, and personal interactions. Our team then develops a strategic plan to address identified areas for improvement, incorporating innovative ideas and industry best practices to enrich daily living. Our service includes designing and implementing engaging activity programs that cater to diverse interests and needs, from recreational and social activities to wellness and educational opportunities. We also enhance your facility’s amenities to ensure they meet the highest standards of comfort and convenience, including dining options, recreational spaces, and therapeutic facilities.

    Additionally, we focus on personalizing care to ensure that each resident’s unique preferences and needs are met with compassion and respect. This includes refining care plans, training staff in personalized service techniques, and fostering strong, supportive relationships between residents and caregivers. By prioritizing resident experience, we help create a more fulfilling and enjoyable living environment, improving overall satisfaction and contributing to a strong sense of community. Our goal is to enhance every aspect of daily life, ensuring that residents feel valued, engaged, and well-cared-for in your senior living community.

Sales & Marketing

  • Our comprehensive training modules cover advanced sales techniques, including consultative selling and strategic upselling, to help your team close deals more effectively. We emphasize customer relationship management, teaching your team how to build and maintain strong, trust-based relationships with prospects and existing residents. Our program also includes modules on effective communication strategies, focusing on active listening, empathetic engagement, and persuasive presentation skills.

  • Our Sales Process Optimization service is designed to meticulously refine and enhance your sales operations, ensuring that every stage of your sales funnel operates at peak efficiency. The ultimate goal of our Sales Process Optimization service is to create a seamless, high-performing sales operation that accelerates lead conversion, reduces operational friction, and drives better results. By enhancing the efficiency of your sales efforts, we help you achieve higher levels of success in resident recruitment and contribute to the overall growth of your community.

  • Our Lead Generation and Conversion service is designed to create a robust and effective pipeline of high-potential residents for your senior living community. By combining innovative lead generation techniques with a strategic qualification process, we not only build a strong pipeline but also increase the probability of successful conversions, helping your community achieve its resident recruitment goals and drive sustained growth.

  • Our Lead Nurturing and Follow-Up Strategies service transforms prospects into committed residents through a carefully crafted engagement process. We develop and implement customized nurturing strategies that focus on building and maintaining meaningful relationships with potential residents throughout their decision-making journey. By enhancing lead nurturing and follow-up, we increase the likelihood of successful conversions and foster stronger connections between your community and prospective residents.

  • Accelerate your growth with our Business Development Support, offering strategic guidance and actionable insights to expand your market reach and achieve your business objectives.

  • Our Market Analysis & Strategy Development service equips senior living communities with in-depth insights and actionable strategies to excel in a competitive landscape. We begin with a comprehensive market analysis that includes evaluating current market trends, demographic shifts, and competitive dynamics. This analysis provides a clear picture of market opportunities and challenges.

  • We handle various administrative tasks, such as scheduling appointments, managing emails, answering phone calls, and organizing documents. This service allows clients to focus on other important aspects of their business.

  • We also offer social media management services to help clients build their online presence. This can include creating and scheduling posts, responding to messages and comments, and analyzing social media performance.

Clinical

  • Our Quality Assurance and Compliance service is dedicated to ensuring that your senior living community consistently meets and exceeds regulatory standards while maintaining the highest levels of care. We provide a comprehensive review of your facility’s operations to ensure full compliance with industry regulations and standards, including state and federal requirements.

    Our service involves auditing of care practices, safety protocols, and operational procedures to identify any gaps or areas needing improvement. We implement robust quality control measures designed to uphold and enhance care standards, ensuring that every aspect of your facility operates at its highest level of excellence.

    We also provide tailored training and support to your staff, reinforcing best practices and compliance requirements to foster a culture of continuous improvement and adherence to regulatory guidelines. Our ongoing monitoring and feedback mechanisms help you stay ahead of regulatory changes and industry developments, ensuring sustained compliance and high-quality care.

    By partnering with us, you will not only achieve and maintain regulatory compliance but also elevate the overall quality of care, leading to greater resident satisfaction and a stronger reputation within the senior living industry.

  • Regulatory Framework:

    • Stay current with the Centers for Medicare & Medicaid Services (CMS) regulations, including 42 CFR Part 483 (Quality of Care and Services in Long-Term Care Facilities), OSHA, and HIPAA guidelines.

    • Comply with state-specific regulations as they pertain to staffing ratios, care standards, and reporting requirements.

    • Schedule regular audits and assessments to identify compliance gaps.

    • Ensure clinical documentation adheres to required standards, and foster ongoing education about changes in regulations.

      Key Actions:

    • Compliance Audits: Monthly audits to ensure accurate patient documentation, quality of care, and administrative practices.

    • Regulatory Training: Ongoing education for clinical and administrative staff on state and federal compliance updates.

    • Compliance Officer: Designate a compliance officer to monitor adherence to policies, procedures, and regulations.

  • Policy Development:

    • Update and implement policies for clinical operations, patient care, infection control, medication management, patient rights, and safety.

    • Develop emergency preparedness plans that align with both federal (CMS) and state-specific mandates.

      Key Actions:

      • Policy Review: Conduct bi-annual reviews and revisions of clinical policies to ensure they reflect best practices and regulatory changes.

      • Documentation Systems: Implement a centralized policy management system to ensure accessibility, version control, and employee acknowledgment.

      • Staff Involvement: Involve clinical staff in the policy review process to ensure relevance and practicality.

  • Staffing Optimization:

    • Conduct a workforce analysis to assess current staffing levels and identify areas for improvement.

    • Reduce reliance on external staffing agencies by improving internal recruitment and retention strategies.

    • Implement labor cost control measures to ensure cost-efficiency without compromising care quality.

      Key Actions:

      • Workforce Analysis: Analyze staffing patterns to identify overstaffing or understaffing trends and adjust as necessary.

      • Agency Reduction Strategy: Transition from agency use to permanent hires where feasible, including offering competitive salaries and benefits.

      • Cross-Training: Develop cross-training programs that allow staff to work in multiple roles, reducing the need for agency staff.

  • Recruitment Strategy:

    • Develop a comprehensive talent acquisition strategy that includes job fairs, partnerships with local universities, and online job platforms.

    • Offer competitive compensation packages, sign-on bonuses, and opportunities for career growth.

    • Training and Development:

      • Implement structured onboarding programs for new hires that include compliance training, clinical skills development, and cultural assimilation.

      • Continuous Education: Create ongoing education programs that emphasize clinical best practices, leadership development, and regulatory compliance.

      Key Actions:

      • Referral Program: Develop a staff referral program with financial incentives to encourage employees to recruit talent from their networks.

      • Retention Programs: Establish clear career paths and offer mentorship opportunities to foster employee growth and satisfaction.

      • Leadership Development: Identify high-potential employees and invest in leadership training programs to prepare them for managerial roles.

  • Incident Reporting System:

    • Implement a digital incident reporting system that allows staff to report clinical, safety, or compliance-related incidents in real-time.

    • Standardize the incident investigation process to identify root causes and implement corrective actions promptly.

      Key Actions:

      • Incident Database: Use software that can track and categorize incidents by type, severity, and department for easy review and trend analysis.

      • Follow-Up and Documentation: Ensure follow-up actions are documented and communicated across teams. Include timelines for resolution and assessment of effectiveness.

      • Incident Review Committees: Create a clinical and safety review committee that meets weekly to assess trends in incidents, identify systemic issues, and ensure continuous improvement.

  • Outcome Metrics:

    • Develop performance indicators aligned with clinical quality measures such as falls, infections, hospital readmissions, medication errors, and patient satisfaction.

    • Implement patient care dashboards that aggregate data from multiple sources to monitor patient outcomes in real time.

      Key Actions:

      • Data Integration: Integrate clinical, operational, and financial data into a unified reporting system for comprehensive analysis.

      • KPI Tracking: Track key performance indicators (KPIs) such as quality of care, cost of care, and staff productivity on a monthly and quarterly basis.

      • Trending and Benchmarking: Create internal trending reports that compare outcomes over time and benchmark performance against industry standards and best practices.

    • Reporting and Feedback:

      • Develop a system for monthly outcomes reporting to be presented to leadership teams and clinical staff for discussion.

      • Use data to identify areas of improvement, develop action plans, and ensure that corrective measures are effectively addressing issues.

      • Implement patient and family satisfaction surveys to gather qualitative data for care improvement.